Cancellation Policy

Cancellation policy for self-catering holiday accommodation and touring holiday pitches.

30. If you wish to cancel your booking reservation you must let us know immediately by:

  1. telephone on 0333 3582025; and
  2. sending written confirmation to us, including a copy of your invoice/booking confirmation email to: [email protected].

31. Your cancellation will be effective from the date which we receive your written notification.

32. Save where clauses 36-41 apply, if you decide to cancel your booking within 28 days of the Holiday Start Date then you will be liable for a proportion of the total holiday cost (including the deposit), in accordance with the following scale:

  1. If you cancel more than 28 days before the Holiday Start Date, you will be charged a cancellation fee of £30.
  2. If you cancel less than 28 days but more than 8 days before the Holiday Start Date, you will be charged the higher of the following sums either:
    1. 50% of the total holiday cost; or
    2. £50, where the total holiday cost is less than £100.
  3. If you cancel less than 7 days before the Holiday Start Date, you will not receive any refund.

Your statutory rights are not affected.

Postponement and Cancellation

33. This clause explains when you, or we, may cancel or agree to postpone your holiday due to Government restrictions. We prefer that you postpone but will always allow you to cancel where the law gives you the right to do so.

34. We promise to keep all our customers safe. We ask you not to book if the law prevents you visiting or staying with us, or if Government guidance means that you should not visit or stay with us even if the law still allows you to. Our promise also means that there are limited circumstances in which we may need to cancel your holiday.

35. Either of us has the right to cancel your holiday, or any unused days, if the law prevents you from visiting or staying with us. If your holiday has not started, then we will refund your booking in full less any costs we have already incurred on your holiday which we cannot recover elsewhere (“Direct Costs”). If your holiday has started, then we will refund in full any days unused when we cancel, again less any Direct Costs. We will not charge an administration fee.

36. Either of us also has the right to cancel your holiday, or any unused days, if Government guidance means that you should not visit or stay with us, even if the law still allows you to do so. If your holiday has not started, then we will refund your booking in full. If your holiday has started, then we will refund in full any days unused when we cancel. We will not charge an administration fee and we will not deduct any Direct Costs.

Changes to our facilities and services

37. We may make reasonable changes to the facilities and services at the park provided these changes do not materially reduce their quality. Our changes may reflect changes in relevant laws and regulatory requirements or implement minor technical adjustments and improvements, for example to address a health and safety risk.

38. If we make changes to the facilities and services at the park which materially reduce their quality, we will give you the choice between confirming your booking, agreeing new booking dates with us or cancelling. If your holiday has not started and you decide to cancel, then we will refund your booking in full. If your holiday has started, then we will refund in full any days unused when we cancel. We will not charge an administration fee, and we will not deduct any Direct Costs.