Contact Us

If you have any questions or difficulties, please get in touch using the form or details below. Check out our FAQs below first, in case your question has already been answered.

 

 

You can get in touch with the Vale group at any time with the following details, or you can find information about our individual parks below. 

Call us on 0800 955 1122, lines are open 9.00am - 5.00pm daily (including weekends and bank holidays).

Reservation & Visitor Centre,
Old Vicarage,
Red Roses, 
Whitland,
Carmarthenshire,
SA34 0PE

  • Cross Park Holiday Village

    Kilgetty
    Tenby
    SA68 0RN
    United Kingdom

    Reception

    01834 811 244

    Holiday Home Sales

    07817 067 198
    Visit park page

  • Gilfach Holiday Village

    Gilfach-yr-Halen, Llwyncelyn
    Aberaeron, Ceredigion
    SA46 0HN
    United Kingdom

    Reception

    01545 580 288

    Holiday Home Sales

    01545 580 288
    Visit park page

  • Grondre Holiday Park

    Clunderwen
    Pembrokeshire / Carmarthenshire
    SA66 7HD
    United Kingdom

    Reception

    01437 563 111

    Holiday Home Sales

    07817 067 198
    Visit park page

  • Higher Golla

    Penhallow
    Truro
    TR4 9LZ
    United Kingdom

  • Liskey Hill Holiday Park

    Perranporth
    Cornwall
    TR6 0BB
    United Kingdom

    Reception

    01872 572 057

    Holiday Home Sales

    01872 572 057
    Visit park page

  • New Park Landshipping

    Landshipping
    Narberth
    SA67 8BG
    United Kingdom

    Reception

    01834 891 284

    Holiday Home Sales

    07817 075 198
    Visit park page

  • Ocean Heights Leisure Park

    Ocean Heights Leisure Park
    New Quay
    SA45 9RL
    United Kingdom

    Reception

    01545 560 309

    Holiday Home Sales

    07817 067 191
    Visit park page

  • ParcFarm Holiday Park

    Graianrhyd Road
    Llanarmon, Near Mold
    CH7 4QW
    United Kingdom

    Reception

    01824780666

    Holiday Home Sales

    01824780666
    Visit park page

  • The Old Vicarage Holiday Park

    Red Roses, Whitland
    Carmarthenshire
    SA34 0PE
    United Kingdom

    Reception

    01834 831 637

    Holiday Home Sales

    07817 067 191
    Visit park page

  • The Village Holiday Park

    The Village Holiday Park, Cross Inn
    Nr New Quay
    SA44 6LW
    United Kingdom

    Reception

    01545 560 309

    Holiday Home Sales

    07817 067 191
    Visit park page

  • Woodland Vale Holiday Park

    Near Narberth
    Pembrokeshire
    SA67 8JE
    United Kingdom

    Reception

    01834 831319

    Holiday Home Sales

    07817 067 198
    Visit park page

FAQs

  • Q: Are towels provided?

    Towels are provided in our Select+ and Brick Built accommodations. For all other accommodation types, guests need to bring their own.

  • Q: How long after the original booking can I move my holiday to?

    You must take your holiday within 12 months from the date of your original booking.

  • Q: What if I want to move my holiday to a time/location which costs less than my original holiday?

    In the event that your amended booking attracts a lower booking rate than your original or last booking (if you have previously amended your booking), the difference in price between your bookings will be applied as a credit against any future booking with us and will be valid for a period of 12 months from the date of your original booking.

  • Q: What if I want to move my holiday to a time/location which costs more than my original holiday?

    In the event that your amended booking attracts a higher booking rate, than your original or last booking (if you have previously amended your booking), you have to pay any rate difference.

  • Q: How many times can I change my booking?

    Vale Flex entitles you to make 1 free-of-charge amendment to your original booking. (Further amendments will incur an administration fee of £25 each).

  • Q: Are dogs allowed?

    Dogs are welcome at all of our parks, but only in selected types of accommodation and touring.

  • Q: Are Motorhomes welcome at Vale?

    I’m afraid we can not accommodate motorhomes at any of our parks.

  • Q: Brochure Request?

    We no longer produce brochures. All the information about the parks and accommodation, including up to date prices and offers can be found on the site. 

  • Q: Can I book if I am under the age of 21?

    We are keen to keep our holiday parks exclusively for family and adult holidays, therefore we are sorry that we cannot accept bookings from anyone under the age of 21, whether singly, in couples or groups.

  • Q: Do we allow all male or all female groups?

    We cater for families and couples and do not accept bookings from all male or all female parties of three or more persons. We also reserve the right to refuse any booking.

  • Q: Do you have any pitches for tents?

    I'm afraid we no longer offer camping pitches. We do offer touring pitches on both short stay holidays and a seasonal basis.

  • Q: Do you supply bedding?

    Yes, all of our accommodation include linen.

  • Q: What is your holiday availability and price?

    Why not use our handy holiday search at the top of each page to find the price of holidays that you might be interested in.

  • Q: When do our swimming pools open?

    Our indoor pools are open from the Easter half term to the 31st of October. Our outdoor pools are open from Whitsun half term (at the end of May) to the 31st of August. 

  • Q: When do you have touring pitches available, and what is the price?

    Why not use out handy holiday search at the top of each page, and select your accommodation type as ‘Touring’ to find the price of camping holidays that you might be interested in.